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Friday, April 12, 2024

Financial Products News #2024 - 10
Select Nasdaq Indexes Experienced Data Dissemination Issues on Monday, April 8 and Tuesday, April 9, 2024.

Markets Impacted:

  • All Markets

Products Impacted:

  • Global Index FlexFile Delivery (GIFFD)
  • Global Index Watch (GIW)
  • Nasdaq Global Index Data Service (GIDS)

Contact Information:

What you need to know:

  • Select Nasdaq indexes experienced data dissemination issues for index values effective Monday, April 8, 2024, and Tuesday, April 9, 2024.

  • Clients should load any missing values on their platforms with the attached. These are also available on the Nasdaq Global Index Watch (GIW) website, Web Services API, and Global Index FlexFile (GIFFD) SFTP.

What is the issue?

Starting on Sunday night after 7:30 p.m. ET and until Tuesday at 6:30 p.m. ET, a select list of Nasdaq indexes experienced dissemination issues for index values, including the start-of-day, end-of-day, and intraday ticks.

What is the root cause?

As part of an effort to continuously modernize technology systems, Nasdaq planned a server upgrade on Sunday April 7, 2024. However, there was a security issue identified during the upgrade on Sunday night and Monday morning that caused a delay. On Monday night and Tuesday morning, there was an issue with rolling back the upgrade to the failover infrastructure.

What are the indexes impacted to back-fill?

A list of select Nasdaq indexes that were impacted can be found here.Clients are encouraged to back-fill these values from the GIW Website, GIW Web Services (API), or Global Index FlexFile (SFTP).

Is this issue expected in the future?

This was an isolated incident and we do not expect this issue from happening in the future.

Where can I find additional information?

For questions about Nasdaq index products, please contact Index Services@nasdaq.com.

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Nasdaq (Nasdaq: NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 90 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to approximately 3,900 total listings with a market value of approximately $13 trillion. To learn more, visit: business.nasdaq.com.

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