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Friday, March 16, 2018

Equity Trader Alert #2018 - 24
Nasdaq Support Contact Information

Category:

  • Industry Announcement

Markets Impacted:

Contact Information:

Nasdaq would like to notify members of the official contact information to use for the following support desks:

  • For Nasdaq Options Exchanges Production Support, Market Operations can be reached by emailing OptionsHelpdesk@Nasdaq.com or by calling 215-496-1571.

  • For Nasdaq Options Test Environment Support, Testing Support can be reached by emailing OptionsTest@Nasdaq.com or by calling 215-496-1571.

  • For Nasdaq Equities Support, Trading Services can be reached by emailing TradingServices@Nasdaq.com or by calling 212-231-5180, option #1.

  • For Nasdaq ACT/TRF Support, Operations can be reached by emailing TRFOPS@Nasdaq.com or by calling 212-231-5180, option #2.

  • For Nasdaq Equity, Options and Fixed income Clearance and settlement, operations can be reached by emailing Ops@Nasdaq.com or by calling 212-231-5180, option #2.

  • For Equities and Options port management related questions, Subscriber Services can be reached by emailing Subscriber@Nasdaq.com or by calling 212-231-5180, option #3.

  • For Nasdaq Fixed income billing, Operations can be reached by emailing NasdaqFIC@Nasdaq.com or by calling 212-381-6453.

Members attempting to reach these support teams should be aware that as of March 23, 2018, utilizing emails, other than those specified above, may result in your message being returned.


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Nasdaq (Nasdaq: NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 90 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to approximately 3,900 total listings with a market value of approximately $13 trillion. To learn more, visit: business.nasdaq.com.

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